Legal
Last updated: April 26, 2026
By accessing or using the Tailow AI platform (“Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the Service. These Terms apply to all users, including MSP partners and their authorized team members.
Tailow AI provides an AI adoption platform for Managed Service Providers (MSPs). The Service enables MSPs to assess client AI readiness, generate reports, track recommendations, and access pricing intelligence to support AI advisory services for their SMB clients.
Access to the platform requires an approved MSP account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use. We reserve the right to approve, deny, or revoke account access at our discretion.
You agree not to:
Your use of the Service is governed by our Privacy Policy, incorporated into these Terms by reference. You retain ownership of all customer data you upload to the platform. You grant Tailow AI a limited license to process that data solely for the purpose of providing the Service.
The Tailow AI platform, including its software, design, and content, is owned by Tailow AI and protected by applicable intellectual property laws. AI-generated reports and assessments produced by the Service are provided for your use as an MSP partner. You may share these reports with your clients but may not resell them as standalone products.
The Service is provided “as is” without warranties of any kind, express or implied. AI-generated assessments, recommendations, and reports are for informational purposes only and do not constitute professional IT, legal, financial, or compliance advice. You are responsible for independently validating any recommendations before acting on them with your clients.
To the fullest extent permitted by law, Tailow AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claim arising from these Terms shall not exceed the amounts paid by you to Tailow AI in the three months preceding the claim, or $100 USD if no amounts have been paid.
We reserve the right to suspend or terminate accounts that violate these Terms, at our sole discretion and without prior notice. You may stop using the Service at any time by contacting us to request account closure. Upon termination, your right to access the Service ceases immediately and we may delete your data in accordance with our Privacy Policy.
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration or the courts of Ontario.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us or email parmtailow@gmail.com.