Privacy Policy

1. Introduction

Tailow AI (“we”, “our”, or “us”) operates the Tailow AI platform at tailowai.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We may collect information you provide directly, including:

• Account registration details (name, email address, company name)
• Customer and client data you upload or enter into the platform
• Communications with us via forms, email, or support channels
• Usage data and analytics from your interactions with the platform
• Technical data such as IP address, browser type, and device information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Tailow AI platform
• Process your account registration and manage your access
• Send transactional emails (account approvals, assessment reports, confirmations)
• Respond to inquiries and support requests
• Monitor platform performance and detect security issues

We do not sell your personal data to third parties.

4. Data Sharing and Disclosure

We share data only with trusted service providers necessary to operate the platform:

• Supabase — database and authentication hosting
• Anthropic — AI processing for assessment generation
• Resend — transactional email delivery
• Vercel — platform hosting and analytics

We may also disclose information if required by law or to protect the rights and safety of our users.

5. Data Retention

We retain account and customer data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal or compliance purposes for a limited period after account closure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain processing
• Request a portable copy of your data

To exercise any of these rights, please contact us at parmtailow@gmail.com.

7. Cookies and Tracking

We use Vercel Analytics to understand aggregate usage patterns. This does not involve tracking individual users across sites. We do not use advertising cookies or third-party tracking pixels. Essential session cookies are used to keep you signed in to the platform.

8. Security

We implement industry-standard security measures including encrypted data storage (AES-256 at rest), TLS encryption in transit, and role-based access controls. Authentication is handled via Supabase Auth. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us or email us at parmtailow@gmail.com.